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Across our family-owned, locally operated funeral homes
4.8 ★★★★★ (2,500+)
Google Facebook Trustpilot
Across our family-owned, locally operated funeral homes
Frequently Asked Questions2026-10-09T11:13:11+11:00

Frequently Asked Questions

We’ve gathered answers to the most frequently asked questions to help guide you through funeral arrangements with confidence and care.

Contact us

02 6568 1555

General Questions

How do I obtain a death certificate?2025-02-14T09:43:29+11:00

We handle the registration of the death with the relevant authorities and will provide you with the death certificate once it is issued.

Can I include special requests, such as military honours?2025-02-14T09:43:14+11:00

Yes, we can arrange for military honours or other special requests to be included in the service.

What happens if my loved one passes away overseas?2025-02-14T09:43:02+11:00

If your loved one passes away overseas, we can assist with repatriation services to bring them home safely.

Who do I contact in an emergency?2025-02-14T09:42:46+11:00

Our team is available 24/7. Call our emergency line, and we’ll guide you through the next steps.

How do I provide feedback about your services?2025-02-14T09:42:31+11:00

We value your feedback. You can provide comments through our website or speak directly to our team.

Are your services available across NSW?2025-02-14T09:42:07+11:00

Yes, we operate across NSW and can assist families in most regions.

Do you offer interpreter services?2025-02-14T09:41:46+11:00

Yes, we can arrange for interpreter services to accommodate non-English-speaking families.

How do I start the process of arranging a funeral?2025-02-14T09:41:24+11:00

Simply call us or visit our website to get started. Our compassionate team will guide you through every step of the process.

Funeral Services

Can I customise the funeral service?2025-11-05T13:51:39+11:00

Yes, Bernard Laverty Funerals offers fully customisable funeral services. Whether you’d like specific music, readings, or themes, our team will work with you to create a personalised service.

Do you offer eco-friendly funeral options?2025-02-14T09:51:19+11:00

Yes, we are proud to offer eco-friendly options, including green burials and sustainable urns. Speak to our team about our environmentally conscious choices.

What cultural or religious services do you accommodate?2025-02-14T09:51:07+11:00

We honour all cultural and religious traditions. Our experienced team will work with you to ensure that all practices and rituals are respected.

How soon after death can the funeral take place?2025-02-14T09:50:55+11:00

Funerals typically take place within a week of death, but this can vary depending on your preferences and circumstances. We’ll work with you to find a suitable date.

Do you provide transport for family members?2025-02-14T09:50:36+11:00

We can arrange transport for immediate family members upon request. Speak to our team for more information.

Planning Ahead

Why should I pre-plan my funeral?2025-02-14T09:53:24+11:00

Pre-planning your funeral provides peace of mind for you and your family. It alleviates the emotional and financial burden on your loved ones during a difficult time and ensures that your wishes are carried out exactly as you’d like.

What is the difference between a pre-paid funeral and funeral insurance?2025-02-14T09:53:14+11:00

A pre-paid funeral allows you to lock in today’s prices by paying upfront, ensuring there are no unexpected costs for your family later. Funeral insurance requires ongoing payments and may ultimately cost more if payments are made over many years.

Can I pay for my funeral in instalments?2025-11-05T13:50:49+11:00

Yes, Bernard Laverty Funerals offers flexible payment options to suit your needs. Speak to our team to learn more about our instalment plans.

What happens if I move interstate?2025-02-14T09:52:44+11:00

Our pre-paid funeral plans are designed to be flexible. If you move interstate, we can transfer your plan to one of our partner funeral homes in your new location.

What is included in a pre-paid funeral plan?2025-02-14T09:52:32+11:00

Our plans cover everything from the transfer of your loved one into our care, funeral arrangements, and service coordination, to cremation or burial services. Contact us for a detailed breakdown tailored to your needs.

Burial and Cremations Services

What is the difference between cremation and burial?2025-02-14T09:49:02+11:00

Cremation involves reducing the body to ashes, which can be kept, scattered, or buried. Burial involves placing the body in a coffin or casket and interring it within a cemetery or other designated site.

What is a direct cremation?2025-02-14T09:48:51+11:00

A direct cremation is a simple, unattended cremation with no service. It’s an affordable option that allows families to hold a personalised memorial service at a later time.

Do you offer burial plots?2025-02-14T09:48:37+11:00

Yes, we can assist with securing burial plots in local cemeteries. Speak to our team for more details.

Do I need to display the ashes at the memorial service?2025-02-14T09:48:24+11:00

This is entirely up to you. Some families choose to include the ashes as a central element of the service, while others opt for a framed photograph or another meaningful item.

What happens to the ashes after cremation?2025-02-14T09:48:14+11:00

The ashes will be returned to your family in a dignified urn. You can choose to keep them, scatter them, or inter them into a memorial site.

What forms need to be completed for cremation?2025-02-14T09:47:59+11:00

We’ll guide your family through the necessary paperwork, including authorisation forms and registration of the passing with the Registry of Births, Deaths and Marriages. This ensures everything is handled legally and with care.

Can I pre-plan a direct cremation?2025-02-14T09:47:47+11:00

Yes, direct cremation can be included as part of a pre-paid plan, giving you peace of mind that your wishes will be fulfilled.

What types of urns are available?2025-02-14T09:47:32+11:00

We offer a variety of urns, from traditional to modern designs, as well as eco-friendly options. Our team can help you choose one that best suits your needs.

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Speak with a funeral director today

Request a callback from a member of our team, or contact us directly if you’d like to speak with someone now.

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